Customer feedback

We at Dolphin Cove feel that Customer feedback and appreciation is very important.   Each time we see a good review we are reminded that we are on the right track but each time we see a bad review it also reminds us that there is always room for improvement.  Some people feel that the customer is number one.  I am sorry to tell you that in our business they are number two.  Our animals are number one.  We have on staff two doctors at all times.  We have many trainers on staff at any time and many care givers.  These people spend all day with the respective animals from the lizards to the dolphins.  They feed them, look after them and above all enjoy them.  Part of there job is to teach you the client about them and let you interact with them in a very special way.  This way we all benefit.  Hats off to the staff at Dolphin Cove.  

Customer satisfaction.

Part of what I do here is review the comments people have about our experience and I also deal with some guests that are on site that might need some extra attention.  Today I met a group of people whose guide dropped them off a bit early.  I took this opportunity to show them around as well as to talk with them.  They were very nice and were genuinely interested in Jamaica and Dolphin Cove.   It was funny some of the questions they asked were not the ones I thought they would be.   They wanted to know about life in Jamaica and what it is like to work at Dolphin Cove.   I said its not like Disney where staff are forced to be a way that they may not be.  I said that people are people and we are a big family and act that way.   We talk laugh and sometimes argue.   Overall we treat our guests the way we would expect to be treated.  NO not the way you get treated when you go home to your parents where you help yourself.  More like a cousin or aunt.  Where they offer to assist and show you things.   They were happy and so was I.  When I was done showing them around.  They thanked me for the service.   I in turn had to say no thank you... You showed me that I am truly blessed to work at a place that feels like home and to have people like you to share it with.  

Dolphin Cove Jamaica

People ask why did you do it?  What gave us the idea?  What is the key to success? What makes us special?  Simple answer to all these is family and friends.   It was a dream and a wish that came to be due to hard work of family and friends.   Dolphin Cove is a great example of what a family can do.  This is still very much a family business.  The members of our family has grown but we are still just that.  Everyone here is important,  from the person that looks after the pet rabbits, our bearer, our trainers, and staff to the people in the offices that keep behind the scenes.  Everyone has their role from Mr Burrowes and Mrs Burrowes to me who tries to keep you informed.   Dolphin Cove Jamaica may be the number one attraction in Jamaica but we are also a family.   If your looking for time to spend with your family in a wholesome way why not give us a try.   www.dolphincoveja.com