Customer comments / reviews

A large part of my job is to try to ensure our guests are happy and have a good visit with us.  This sounds like a fairly easy job for a wonderful place like dolphin cove Jamaica.   Unfortunately it is not always.  There are times when things just don't go as expected.  From a missed bus to people not liking the food to staff just not being their best that day we get it all.   For the most part people are very pleased with their experience however those that are not we must deal with.   For example the other day a young lady lost her cell phone.   She was from the USA and as a result had the phone off for making / receiving calls.  This meant we were unable to call it.   Thank goodness it was an iPhone and had the Find my iPhone app installed.   We were able to track the phone down and find it on the park in the safe hands of one of our staff.   We were on the way out of my office when the staff member was walking it up to the office.   The guests were very pleased to get their phone back and we were very pleased to be able to help.    The guest was so happy that they offered a "tip" however we refused.  They did ask to take a photo with us on their phone and that we were happy to do.   It seems like a fairly small thing but I can assure you that losing your very expensive phone while on vacation was a big thing to them.    We rely on customer feedback both online and in person.   I would love to be able to say if you have a good time tell the world if you have an issue please tell us. This is not always practical but one can always hope.   When you are next at the park please take a moment to tell us how we did.  If this is not practical you can contact us at info@dolphincoveja.com or leave a review on trip advisor.